Returns & Exchanges

At Khaas Foods, we prioritize the freshness and quality of our natural products; if you receive an item that is damaged or incorrect, we offer a hassle-free return policy within 24 hours of delivery. To ensure food safety, returned items must be in their original, unopened packaging and accompanied by the purchase invoice.

Return Process

• 1.
  Inspect Upon Delivery

  Thoroughly check your food items at the time of arrival and notify our delivery partner immediately if any visible damage is found.

• 2.
  Contact Customer Support

  Submit a return request via our helpline or email within 24 hours, providing your order number and clear photos of the product issues.

• 3.
  Verification Process

  Our quality assurance team will review your request to verify the claim against our freshness standards and approve the return or exchange.

• 4.
  Pickup and Refund

  Once approved, we will schedule a pickup of the item and initiate a full refund to your original payment method or provide a replacement.